This Refund & Cancellation Policy applies to digital books, PDF purchases and online reading subscriptions purchased through Readza.in.
Readza.in provides digital products such as PDF books and other electronic reading materials. No physical product is shipped or delivered.
Because digital books are electronically delivered and may become accessible immediately after successful payment, cancellation or refund requests may be subject to verification.
If you experience a genuine technical problem that prevents you from accessing a digital book that you have successfully purchased, please contact us as soon as possible.
If you are charged more than once for the same purchase due to a duplicate transaction, please contact us with the transaction details.
After verification, an eligible duplicate payment may be refunded through the applicable payment method.
If money has been deducted from your bank account or payment instrument but the digital book or subscription has not been successfully activated, please contact us.
We will verify the transaction with the payment gateway and our order records.
Depending on the transaction status, the purchase may be activated or an eligible refund may be initiated.
Refund requests may be considered in circumstances including:
Refund eligibility will be determined after reviewing the relevant transaction and account information.
To request a refund, please contact us using the email address provided below.
Please provide:
Once a refund is approved, it will generally be initiated through the applicable payment method or payment gateway.
The time required for the refunded amount to appear in the customer's account may depend on the bank, card issuer, UPI provider or other payment service provider.
Customers may request cancellation of a subscription where cancellation functionality is provided by Readza.in or by contacting customer support.
Cancellation of a subscription does not automatically mean that the amount already paid will be refunded.
Any refund will be considered according to the applicable subscription terms, transaction status and applicable law.
Refund requests will not ordinarily be accepted merely because a customer has changed their mind after obtaining access to digital content, subject to applicable consumer protection laws.
Accounts found to be involved in unauthorized copying, redistribution, resale or sharing of digital content may be suspended or terminated.